Support

Help with Kapi Learn, on the web and on phones.

Get help

Email hi@kapilearn.com. Tell us what you were doing and what you saw. Please do not send a child's full name or other personal details.

If you joined through your school, your teacher can help with class codes, lessons and progress.

Delete your account

• In the Kapi Learn app: open Account, then choose Delete account.
• On the web: open Kapi Learn, go to your settings and choose Account deletion.

Deleting an email account removes your sign-in and your own learning: its progress, answers and app saves. If you joined with a class code, deleting removes your sign-in on that phone, its link to your class and any join request. Either way, the devices you used are signed out and their names are cleared.

Your school keeps its own record of you and your class progress; ask your school if you want those deleted. Payment records are kept for as long as the law requires. Play counts that app makers see carry no account and are kept for up to 400 days. If your account also runs a Kapi Studio workspace, leave or hand over the workspace in Kapi Studio first.

Without the app, email hi@kapilearn.com from the address on the account. If you joined with a class code, tell us your school and teacher instead; we remove that sign-in with your school. We reply within a month and tell you when the deletion is done.

Report an app

Open the app's details and choose Report this app. The app is hidden while Kapi staff look at the report, and staff are told by email. To stop seeing every app from one maker, choose Hide apps from this maker. You can show them again from Account.

Privacy

Read our privacy policy. For privacy and data requests, email legal@kapilearn.com.

Company

Kapi is run by KAPILEARN LIMITED, a company registered in England and Wales, company number 17333142. Registered office: 4th Floor Office, 205 Regent Street, London, W1B 4HB.